Reference

How Jaya Game Handles Your Privacy

When you open an account with us, you share personal details — your name, contact info, and payment data from bKash, Nagad, or Rocket. This policy explains exactly what we collect, why we collect it, and how you can access, update, or remove it.

Account data protectedbKash, Nagad, Rocket payment infoYour rights, clearly statedData access on request
Jaya Game How Jaya Game Handles Your Privacy
REACH OUR TEAM

Contact Us About Your Privacy

If you want to access your data, correct something inaccurate, or ask us to delete information we hold on you, our support team handles those requests directly. You can also reach out if you think your account data has been used incorrectly. We aim to respond within a reasonable timeframe, and complex requests may take a few working days to process fully.

Live Chat Open the chat icon in the lobby — available directly from your account dashboard, no separate login needed.
Email Support Send your data request or privacy question to our support address from the email linked to your Jaya Game account.
Account Settings Some changes — like updating your phone number or linked wallet — can be made directly inside your account settings without contacting support.
HOW WE PROTECT YOU

Security, Cookies, Retention and Your Control

Your account security starts at login — we use OTP verification tied to your registered mobile number, so access requires both your password and a one-time code sent to your phone. Payment data from bKash, Nagad, and Rocket flows through encrypted channels; we never store your mobile banking PIN. Session cookies keep your lobby state between pages and expire when you close the browser. Persistent cookies remember your language and display preferences across visits, and you can clear these from your browser settings at any time.

Encryption

All data between your device and our servers travels over SSL. Payment references from bKash, Nagad, and Rocket are stored encrypted, not in plain text.

OTP Login

Every login triggers an OTP to your registered number. If someone tries to access your account without your phone, they cannot get past this step.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a copy or deletion anytime.

Your Rights

You can request access to all data we hold, ask us to correct inaccurate records, or request deletion where law permits. Submit these through live chat or email support.

Common Questions About Your Data

Real questions we hear from account holders — answered plainly, without legal filler.

We collect your name, email, phone number, and date of birth at registration. If you deposit via bKash, Nagad, or Rocket, we also record the transaction reference and wallet number.

Only with the payment processor completing your transaction — bKash, Nagad, or Rocket as applicable. We do not share your wallet data with advertisers or unrelated third parties.

Contact support via live chat or email from your registered account address. We will provide a summary of the data we hold and how it is being used.

Yes. Submit a deletion request through support. We will remove data we are not legally required to keep. Some records may be retained for the period mandated by applicable law.

Session cookies are needed for basic site function — they keep you logged in between pages. Preference cookies can be cleared from your browser settings without affecting your account.

Processing is subject to applicable laws in your region. Eligibility to access our services depends on local law. If you have region-specific questions, contact our support team directly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.